Collections Statement


To assist us in the provision of products and services (including arranging for the connection and disconnection of nominated utility services), we may need to collect personal information about you. By providing your personal information, you agree to its use and disclosure in accordance with this statement and our Privacy Policy.

If you do not agree, you must not provide your personal information, and we may not be able to process your application or provide certain products or services to you. We may disclose your personal information to other parties, including third party utility service providers for the purpose of completing and confirming the connections or disconnections, real estate agents who assisted you in your move, our related companies, third parties who provide us services in connection with the ordinary operation, administration or promotion of our business, regulatory or government authorities and authorised representatives.

From time to time, these third parties and any of our call centre operations, may be located (and therefore your personal information may be disclosed) overseas, including India, USA, the Philippines and New Zealand. We may use and disclose your personal information for direct marketing purposes, unless you opt out.

Our Privacy Policy is available to view here. It contains information about how you may access and seek correction of your personal information, how you may complain about a breach of your privacy, and how we will deal with that complaint.