Get to Know Direct Connect
Well let us introduce ourselves to you
So, you’re getting ready to move home, and you need help getting your utilities connected. Luckily, you stumbled across Direct Connect, but you don’t know anything about us.
Direct Connect (or you can call us "DC") have been making moves easy since 2004! That’s right; we are one of the longest standing connection providers in Australia!. That’s why we have done…
A WEALTH OF MOVING EXPERIENCE
Over 1.5 million moves: That’s a whole lot of connections we’ve helped set up across 19 years. When it comes to moving, experience matters, and we've got plenty of it. With our extensive knowledge and expertise, you can trust us to handle your move before, during and after, smoothly and efficiently connecting you to a handpicked curated selection of providers
We're all about Aussie spirit: Yep, you heard it right! We're proudly Australian owned by the mighty Snowy Hydro, and we're committed to providing top-notch services to our fellow Aussies. From the dazzling cities to the charming regional areas, we're here to ensure everyone stays connected, no matter where they call home.
GUARANTEED ELECTRICITY & GAS CONNECTIONS
Always On Guarantee: We understand that being without essential services is simply not an option. That's why we offer an Always On Guarantee. When you move, we make sure your electricity and gas connections are seamlessly set up by the day you move in. The Always On Guarantee terms form part of our full Terms and Conditions.
Moving? We'll make it a breeze: Moving can be stressful, but don't fret! Our whole existence is based on making your move easy! That’s why our customer service team is on hand to set up your electricity, gas connections, and of course, your internet and Pay TV services. We can even help you find removalists and cleaners!
WE DON'T KEEP YOU ON HOLD; ANSWER IN 30 SEC
Fun fact, if you call us, the average time it takes until you’re speaking to a real person is less than 30 seconds!
Customer happiness is our jam: You're not just a customer to us; you're a cherished friend. We go the extra mile to ensure your experience with us is nothing short of fantastic. Our friendly team is always ready to lend an ear, answer your questions, and provide top-notch support. In fact, most of your connections happen in just one phone call - one! Fun fact, if you call us, the average time it takes until you’re speaking to a real person is less than 30 seconds!
REDUCE YOUR SETUP TIME
Electricity, gas and internet connected in a single phone call: You read that right - a single phone call. We understand that your time is valuable, especially during the hectic process of moving. That's why we've streamlined our services to ensure that your utility connections can be arranged with just one phone call so say goodbye to long wait times and multiple calls.
We believe in making your utility connections as easy and cost-effective as possible. That's why our concierge service is completely free to use. There are no hidden charges or fees involved when you choose for us to handle your utility connections. We work directly with a wide network of service providers and we only work with businesses that care about customer service as much as we do!
Please note that individual retailers will have connection fees associated with services, but these are not charged by us or passed on as revenue to Direct Connect. By offering our services free of charge, we aim to provide you with a seamless and stress-free experience during your move.
You can focus on settling into your new home, knowing that your move is in expert hands, without worrying about additional costs.
So there you have it! We’ve got your back and your connections all in hand, so you can focus on the fun parts of moving.